Spa Policies & FAQ

What you need to know before your appointment.

Spa Protocols

We are committed to providing a safe working environment for all guests, and employees.

General FAQ

We currently do not have any RMT’s on staff. RMT’s are Registered Massage Therapists who hold valid licenses in B.C. and are able to provide receipts for medical reimbursement. At this time none of our staff are RMT’s.

We require 24 hours notice to cancel or change all spa appointments to avoid a 100% charge.

Yes, with advance notice we love to host groups! Please call us directly to discuss 250 804 4836

We do not allow children under the age of 15 in the spa. This space is designed to be a quiet, peaceful and adult atmosphere and other spa guests have paid for a quiet space.

We do not allow babies to accompany mom in the spa, only because other guests are often getting massages or facials and we have found that although children are adorable, they are unpredictable with noise levels, and we need to respect our other spa guests.

We do not offer pre natal massage at this time.

We specialize in Brazilian sugaring at Lake Life Day Spa so you are in expert hands. We use both hard wax and strip wax depending on the sensitive areas being treated. We also provide pre and post waxing products to help soothe the area. You should expect your wax to be clean, quick, and as comfortable as we can make it for you. Your hair needs to be ¼ inch long. If it is any longer we suggest trimming before your appointment. We also suggest exfoliating 1 day prior to your treatment to allow for better waxing results.

Yes, as long as you are wearing a feminine product, we are ok with it if you are.

Safety Procedures

You will be given the opportunity to wash your hands again prior to leaving the treatment room. Your therapist will walk you out to the reception desk to cash out.

Clients will be asked to wash their hands in the treatment room prior to their service. Prior to your treatment, your therapist will wash her hands in the sink in the room. Your therapist will also be wearing a mask during your entire spa treatment if you are having a massage, you may remove your mask while you are face down, however, if you prefer to keep it on, and move your head to one side, we have accommodated side massage flow. If you are receiving a facial, your mask will be required to come off, however, your therapist will be using a shield, in addition to their mask.

Both employees and spa guests will still be required to wear masks for all services, with Facials being the only exception. Please do not come to the spa with any cold or flu like symptoms or if you have been in contact with anyone wth Covid, We will continue to follow the guidelines of WorkSafe BC and the Beauty Council Of BC and continue the COVID safety protocols that have been in place since May 2020.

Additional time will be taken in between each client to ensure thorough disinfection procedures are followed. We have provided a checklist in each room for the therapist to follow.
We use hospital grade, Virucidal cleaning agents on every surface.
We change our linen in between each client and it is all laundered in hot water.
The bed and pillow are wiped down after each client. We have replaced our pillowcases with antimicrobial vinyl so they can be disinfected after use.
We will wipe down with Vericidal cleaners, every bottle or surface touched such as counters, containers, light switches, door knobs, beds, and stools.

Our entire team has taken additional sanitization courses to ensure we are up to date with health standards.
Our team will check in the night prior to your appointment to confirm they are not experiencing any illness, or COVID symptoms.
Staff are not permitted to work even if they have minor, cold-like symptoms.
Our team has been thoroughly trained on all new procedures and protocols.